In the status section, locate the Encryption Status row, then click Recover your encryption key. On the Device Details page, locate the Status section.Click the link for the device whose encryption key you want to recover.From another device, go to to launch the MyDevices application.
Turn off the device whose encryption key you want to recover.MyDevices does not generate the encryption key - it retrieves the key that was escrowed (i.e., stored on your behalf) in a secure database via BigFix or VLRE. A self-service process to recover your encryption key is available for computers managed by BigFix or monitored by VLRE - provided you opted to have VLRE escrow your recovery key. If your computer is encrypted and you forget the password that unlocks your hard drive, you'll need the encryption recovery key to unlock your drive. Risk Classifications: Approved Services.Watch Information Security Awareness Video.
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